Dear Apartments Plus,
Back in Singapore may I express our sincere appreciation for the impeccable service by your company. We have experience in short term letting across Asia and Europe and are in fact letters ourselves so we know to spot, and appreciate quality service. From the flexibility of special terms upon my initial enquiry through the entire process until the flexible check-out on departure day the impression was extremely good. We will surely enquire with you for our forthcoming trips to Sydney. Please accept this letter of appreciation as a reference and feel free to use it for marketing purposes. Thank you once again for all the support and assistance throughout our 10 days stay.
We stayed with Apartments plus whilst waiting for renovations to be done to our house. Apartments plus accommodated us in a 2 bedroom in the city, I would like to thank the friendly, efficient staff who took away the stress for us by allowing us to extend our booking on short notice almost every week due to the delayed completion date of our renovation. They understood the frustration of our situation.
The apartment was in a great location and presented very well. We did have an issue with a leaking toilet that was attended to straight away. I cannot thank the team enough at Apartments plus for making our experience living away from home so much easier than we expected it would be!!
Just a quick email to let you know what a wonderful job you all are doing at Apartments plus. I am currently visiting from Hong Kong and this is the third time that I use your company to book an apartment. The reason that I am using your company for the third time and will continue to use it in future is the great and friendly service they provide.
The booking consultants have been very helpful and understanding throughout the booking process. I am in Sydney to do IVF which is already very stressful without having to organise travel and accommodation. They have alleviated some of my stress by helping me find a suitable apartment and being patient and understanding when I can’t always give her enough notice on when I would be in Sydney or the exact length of time I would need to be in Sydney, as this is all treatment-dependant.
The Property Manager responded to all my requests in a timely manner and no request was too difficult for him. Anyway, I feel that you should know how fantastic you are.
We strive to ensure our clients receive the best possible apartment accommodation and customer service possible. Please take a moment to read what some of them have had to say about us.’I found the combination of the user friendly website and the excellent service will result in me recommending Apartments Plus to my colleagues.
We are a Irish family of four travelling to Australia for our son’s wedding in Sydney. We required an apartment in Sydney (McMahon’s Point) suitable for four adults for five weeks.Having spent endless nights trawling through numerous websites I stumbled across Apartments plus. The website was easy to navigate and up to date. When I entered my requirements it brought me to” Harbour Side” in McMahon Point.
From my first enquiry with the team who replied to my emails and enquiries immediately, answering all my questions and queries without delay, which made our trip to Sydney stress and hassle free. We spent five wonderful weeks in “Harbour Side” enjoying it’s million dollar views and great location.Thanks to Apartments plus and the team for making our trip to Sydney so memorable.
I just want to let you know how impressed my family and I have been with the service of Apartments Plus. Not only did you have an excellent range of accommodation from which to choose, which allowed us to find the perfect spot for us, but the service during our stay there was impeccable. The team have been terrific in there responsiveness to any queries or questions I had, and extending our stay at short notice was made very stress free. Equally the one problem we faced was resolved within 24 hours with a new replacement, very impressive. This family would have no hesitation using your company again, and will happily recommend you to others.
I requested your contact information from Katrina so that I could send my completely unsolicited praise of her efficiency and professionalism. Katrina was instrumental in securing the perfect apartment for my first trip to Sydney and then provided excellent follow up in a highly responsive manner. This certainly will not be my last visit to Australia and I look forward to working with her again. Moreover, I have already referred several colleagues and friends, which is the highest compliment I can pay.
My work involves a combination of strategy, marketing, business development, process improvement and project management and is focused on the client experience in the legal profession. It isn’t often that I see fit to take the time to send an email like this and I tend to do so only when I experience unparalleled service excellence.
Thank you for everything you have put in place and the terrific person you hired in Katrina that allowed me these easy interactions with such positive outcomes. I’ll be back. Cheers!
I stayed in a great apartment in the city CBD. What a bonus free unlimited Wi-Fi It was very reassuring being able to speak to the booking consultant Melinda on the phone to tell her of my needs for a 6 week business trip. The whole process was easy and nothing was a problem with the flexibility of my check out date due to the uncertainty of my work completion date .. I highly recommend Apartments plus and will be back again next year.
We have had a great stay. The Quay West apartment was lovely and perfect for what we needed as it included all of the facilities. The view was superb and location could not have been better! Very enjoyable and would stay again in the future
Suzanne White was always very kind and helpful, and the service she provided was excellent. I had to call her on a Sunday evening about problems with another apartment and even then, while it wasn’t her responsibility, she immediately took action in order to help me.