How are keys collected / Returned?
Generally, keys are collected from a pick-up point in the city which is open 7 days a week 24 hours a day. Once your booking is confirmed, the pick-up point will be verified. Upon departure, keys are to be returned to the same pick-up point or alternative arrangements can be made with our office.
What is the Check in and Check out times?
Key Collection time is from 2 pm on the check in date. Those guests arriving early morning should pre-book the previous night to ensure access. Check out time is 10 am but flexibility exists here given the apartments availability, late checkout may be requested but at extra cost.
Are the apartments furnished
All the apartments are fully furnished . Furnishings include linen, towels, cutlery, cookware as well as TV and Unlimited WiFi. Some apartments have also a sofa bed, work desk, cable TV and generally all our apartments will make you feel at home but standards vary according to rates. All apartments have internet access.
Can I inspect before booking?
Inspections can be arranged if there are no guests in house and the reservation is ninety day plus.
What happens if the balance of apartment rent is not paid prior to arrival?
Guests must pay any balance of the accommodation rent prior to arrival by cash, cheque or credit card otherwise keys may not be handed over at time of arrival.
How much needs to be paid when booking?
Bookings need to be fully paid in advance. Within 7 days of the booking for the first four weeks of your stay.
What’s the difference between serviced apartments and self-catering apartments?
Many people use the term ‘serviced apartments’ meaning short term furnished apartments. This is partly true in that they are furnished and usually used shorter stays, but this does not automatically mean they are serviced. Serviced in the strict sense means they are cleaned every day. Only the serviced apartment chains do this daily cleaning.
A self-catering apartment is a fully furnished apartment available for either short or long term stays. Self-catering means the apartments don’t have daily or weekly cleans and therefore enjoy a lower tariff than similar quality serviced apartment.
Self-Catering Apartments are pretty much the same as self-contained. In a self-catering apartment you do your own cleaning, washing and cooking and therefore enjoy a lower tariff than similar quality serviced apartment. Although our apartments are self-catering for an additional cost guests can book weekly or fortnightly cleaning which includes linen change. A Departure clean fee is usually added to the total tariff and varies by the apartment size.
Is there a telephone and internet service available?
There are no landlines in the apartments. All apartments include unlimited ADSL2+ Internet/Wi-Fi access.
Is smoking allowed?
Smoking is allowed in outside areas only.
Is there a minimum booking period?
All our self-catering apartments have a minimum booking period of 7 days. However, at times we do offer some serviced apartments for a minimum of 4 days. Please contact us if you require an apartment for less than 7 days.
Can a booking be extended?
If you need the option to extend on your apartment, please notify our team at the time of booking so we can block the property off to other potential guests, you will then have the option to extend as required.
If at the last minute you realise you may need to stay a bit longer, contact our team and we will be able to assist you – If the apartment you are in is already booked we can help relocate you to an available property.
How can I pay?
We accept, direct deposit, master card, visa and Amex .
Tender Surcharges apply for Mastercard & Visa of 3%
Tender Surcharges apply for Amex is 3.5%
Is parking available?
Please notify our staff if you require the option for parking so we can suggest a suitable apartment or building for you.
What is included in the nightly rate?
Our apartments are fully furnished – including a fully equipped kitchen, laundry facilities and unlimited Wi-Fi.
Do you allow animals?
Unfortunately, our apartments are not pet friendly.
Do you have someone I can call at night if there is a problem?
Of course, on arrival you will receive a after hours emergency number which is monitored 24/7 by our staff.