Booking Terms & Conditions

Deposit & Final Payment

  • A 3% credit card surcharge applies to credit card payments
  • Accommodation Prices include GST but GST applies to any cleaning charges.
  • If deposits or final payments are not received by due dates, the booking may be cancelled by Apartments Plus.

Payment Options

  • Credit cards accepted are American Express, Diners Card, Mastercard, Visa and Direct Debits are also available.
  • Direct debit to our account
  • Telegraphic transfer may be allowed in exceptional overseas circumstances.
  • Payment must be made in full 7days on receipt of confirmation

 

Cancellations

  • Up to 14 days prior to check-in, loss only of the $200 deposit only. . Between 14 days and 72 hours prior to arrival, the cancellation fee is $200 or 50% of payment made, which ever sum is the greater.
  • Within 72 hours prior to arrival, cancellations are subject to 100% cancellation fee unless the period cancelled is rebooked fully or partially. This also applies to those bookings cancelled within 14 days of arrival.

..

Amendments to Dates or Apartment

  • 7 to 5 days prior to check in, a $70 amendment fee.
  • Within 5 days prior to arrival, no refund for any cancelled days after date of the original check-in date.
  • Apartments Plus reserves the right due to unforeseen circumstances to move or upgrade where necessary.

Apartment Servicing

  • All apartments are self catering, that is, they are cleaned after a guests departure for which a departure clean is charged to the guest.
  • Guests may organize a weekly service at extra cost separately with a cleaner recommended by ApartmentsPlus.

Check-in & Check-out

  • Check-in is at 2pm and check out is 10am. For Key collection, tenant must contact Apartments Plus 7 days prior to arrival or departure. Apartments Plus will not be held responsible if guest fails to contact its office as per this term.
  • To organize an early check-in being 8.30am onwards, the apartment must be booked and paid for from the previous night.
  • For arrivals after 7pm, the guest must contact the office regarding arrival time to be advised as to the places where the keys may be collected.
  • Any Check out after 10pm may incur another nights charge to the credit card.

Extra Charges

  • Prices and rates for accommodation featured in the website refer to occupancy/use of the normal existing beds in the apartment. Additional charges will apply if extra beds or linen (including sofa beds, rollaways or cots) are required.
  • Extra charges will also apply at times for parking which is not part of the apartment property.
  • Extra charge may be charged to a credit card if the guest has left the apartment in an extremely messy/dirty condition causing more than normal cleaning effort.
  • All of our apartments are Non - Smoking a fee will incur for cleaning & deodorizing if found on check out
  • If smoking on the balcony all doors are to be closed otherwise the smoke will enter the apartment and you will be charged as above...

Apartment Descriptions

  • The descriptions of apartments and facilities aims to be accurate but apartment fittings and facilities can sometimes be changed or upgraded so Apartments Plus cannot be held liable for omissions, or errors of a property facilities or furnishings or subjective judgements as to the property fittings, styles or features.

Extensions

  • Guests are to advise 14 days prior to the end of their booked stay if they require the extension of this booking which they requested at time of booking. If guest has not advised by this day, the guest will be contacted . If no advice has been received, the extension will be cancelled immediately and guest advised of such by the following day.
  • Apartments Plus reserves the right to cancel an extension made provided it has contacted the guest to see if it wishes to take up the requested extension at that time.

Landlords Access

  • Apartments Plus or its agent has the right to inspect the property at any stage during the tenancy provided reasonable notice has been given by the agent.

Repairs & Damage

  • The tenant agrees to keep the premises reasonably clean and to be liable for all damage caused to the premises beyond normal wear and tear including loss of furnishings including keys or access devices. Such damage or loss will be charged to the guests credit card.

Locks & Security Devices

  • The landlord agrees not to alter locks or security devices without a reasonable excuse.
  • If a tenant locks themselves out after 6pm or on weekends, there will be a charge of $100 if Apartment Plus staff are called out.

Termination

  • The tenant agrees, upon termination of the rental period to peacefully deliver vacant possession and all keys and have paid all rental when it falls due.
  • No responsibility is taken by Apartments Plus for any personal property of the tenant during the tenants stay or for property left in the apartment after departure.
  • Travel insurance is suggested to cover loss of valuable items when traveling.
  • Collection of the keys to be arranged with Apartments Plus at least three(3) days before departure.

Apartments Plus and its staff shall not be liable for any loss or damage relating to the personal property of the tenant except where that loss or damage is due to the negligence or willful default of Apartments Plus or any of its staff or agents.